FAQ - FREQUENTLY ASKED QUESTIONS
Please note: If your package is on its way, you must wait for it to arrive and return it before you can receive a refund.
Can I cancel my order?
You can cancel the order without penalty! You must cancel the order before shipping. If the item has been shipped, wait for it to arrive and send an email to email@example.com to request cancellation and explain why.
If you cancel and receive free shipping, you will be responsible for the return shipping costs.
I entered the wrong address, what should I do now?
If you misspelled or automatically entered the wrong address, simply reply to your order confirmation email and confirm. Once you check the address provided for errors, please notify us by email firstname.lastname@example.org. If the address provided is wrong, we can change the address to the correct address within 24 hours. No refund will be given 24 hours after incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you build a beautiful home! Send an email to email@example.com and we will be happy to help you.
We received a lot of emails. If you want a quick reply, please attach your order number and solve the problem clearly, thank you.
Frequently Asked Questions
Do you provide product tracking / tracking information?
Yes, wait three days after your order and ask us by email at: firstname.lastname@example.org
Call us: +1 (833)-427-6622
Address: 3990 Pearl Rd. F-26, Medina, OH 44256 United States