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FAQ - FREQUENTLY ASKED QUESTIONS

FAQ - Frequently Asked Questions

Question: I am NOT in love with my order, can it be returned?


  • If the product is defective or damaged, we offer a 100% money back guarantee. Any returns based on 2nd thoughts, buyers remorse or any reason unrelated to defective or damaged units must be returned within 30 - Days at your own expense, and upon receipt of the product, we will refund 100% of original purchase.  Remember you received FREE shipping, so you will be responsible for the return shipping charges.

 

  • If return is related to a defective or damaged unit, we will provide RGA (return goods authority) Include all names and order numbers in the returned package.

  • Please note: If your package is on its way, you must wait for it to arrive and return it before you can receive refund.

Question: How do I Cancel Order?

  • You can cancel the order! You must cancel the order before shipping. If the item has been shipped, you will need to pay shipping. So wait for it to arrive and send an email to aircaresupport@airpurifiersystems.com to request cancellation and explain why.

     

    Question: If I entered the wrong address, what should I do now?

    • If you misspelled or automatically entered the wrong address, simply reply to your order confirmation email and confirm. Once you check the address provided for errors, please notify us by email aircaresupport@airpurifiersystems.com.

    • If the address provided is wrong, we can change the address to the correct address within 24 hours. No refund will be given 24 hours after incorrect submission.

     

    Question: What are the air purifier Safe and Proven Technologies?

    • The Pandemic created a large influx of air purifying technologies, all claiming to either remove or destroy pollutants, including viruses. However, guidelines from the EPA, the CDC, and the WHO are clear. HEPA and carbon filters, like those used in an Austin Air, Airpura and Allerair air purifiers, are the only air filtration technologies proven to be safe and effective.

     

    Question: What is Canadian Standard Approved?

    • All Austin Air and Airpura products are CSA approved to comply with North American standards, including ANSI (American National Standards Institute), UL (Underwriters Laboratories), and NSF International (National Sanitation Foundation).

    • CSA approval guarantees safety to meet standards for performanance

     

    Question: What is Medical Grade HEPA Filtration?

    • Our Medical Grade Air Purifiers HEPA filters use 40 - 100 sq. ft. of medical-grade HEPA for the removal of viruses (including COVID-19) and other airborne contaminants. Using 40 - 100 sq. ft. guarantees a long filter life of 4-5 years before replacing, unlike cheaper brands that need to be changed 4-5 times a year…

    • Air Purifier Systems offer Air Care Subscriptions with a 10 Year Price Protection against Inflation.  Furthermore, Air Care Subscriptions are based on manufacture maintenance schedules for filter changes and as a result, protects Manufacture and/or Lifetime Air Care Plans.

     

    QuestionWhat is Medical Grade Activated Carbon Filtration?

     

    • We have MULTPLE unique blends of activated carbon in our filters, for the safe and effective removal of smoke, chemicals, gases, VOCs, and odors. Activated carbon is often used in other air purifiers, however, they do not use anything close to 14lbs. This is why Children’s Hospitals throughout the United States and Canada use one or more of our lines in their labs, patient and operating rooms!

    • Carbon Performance Boosters for Coconut Shell Carbon Filters

    • Zeolite – Additional Absorbency in Austin Air Purifiers

    • Potassium Permanganate – Additional Absorbency in Austin Air, Airpura and Allerair for irritating and harmful relief from household chemicals, cigar, cigarette and marijuana smoke, VOC, formaldehyde.

    • German Shell - Additional Absorbency for chemically sensitive patience is available in Austin Air, Airpura and Allerair models for odorless relief.

    • Air Purifier Systems offer Air Care Subscriptions with a 10 Year Price Protection against Inflation.

    Question: What are Air Purifier Clinical Studies?

      • Over the years we have been involved in several independent clinical trials to prove the efficacy of our air purifiers. Working with some of the country’s leading institutions, including Johns Hopkins and Cincinnati Children’s Hospital, our collection of purifiers are clinically proven to improve asthma and COPD symptoms, reduce the number of visits to the ER for children with asthma, lower blood pressure, and remove pollutants such as Nitrogen Dioxide and PM2.5 from the environment. No other collection of air can make these claims!

       

      Question: What Medical Grade Air Purifiers are Mass Produced in North America (USA and Canada)

      • For the last 20 - 30 years Austin Air and Airpura has been the Standard for Air Purification in North America.  At Air Purifier Systems, they are available for In-Room AR previews, Air Care Subscription and Lifetime Air Care Plans so you get a Lifetime of protection in your home or office.

       

      Question: What are Medical Grade Air Purifiers Constructed of?

       

      • The outer casing is constructed of solid steel, not plastic, this guarantees durability and makes our collection the choice for homes, schools and offices.

      • Our units are designed to blow air in 360 degrees to easily ventilate across an entire room and not just the space around the unit.  Air Purifier Systems offer a Lifetime Air Care Plan that eliminates all costs associated with repairs, parts, shipping and packaging for the Life of the machine, Save $5-10K dollars!

       

      Question: Do Medical Grade Air Purifiers Off Gas or create Ozone?

        • Medical Grade Air purifiers are powder-coated paint or baked on to prevent contaminants from being released back into your environment like plastic air purifiers and/or spray-painted air purifiers, which emit harmful gases.

        • Plus, cheaper brands use Scam technology that produce Harmful Ozone from Electronic, Ionizing, UVGI, and PCO Air Cleaning Technologies.

        • Medical Grade Air Purifiers ONLY use technology recommended by the CDC, the EPA, and the WHO. HEPA and carbon filters are the only filter technology proven to remove contaminants from the air, effectively and safely, with zero risk of other emissions.

         

        Question: How powerful are Medical Grade Air Purifiers Cubic Feet Per Minute?

          • All Austin Air and Airpura models purify between 400 and 635 Cubic Feet per minute and purify more clean air per hour to create greater ventilation in home and office spaces.

           

          Question: What are Medical Grade Air Purifiers Factory Warranties?

             

            • Austin Air and Airpura all come with 4–5-year factory warranties which covers repairs, parts, and service for 4-5 years.  These warranties do not cover shipping which is why Medical Grade Air Purifiers can be covered by Lifetime Air Care Plans that cover gaps in coverage from factory warranties, shipping, packaging, and all repairs for life saving families ad businesses $5-10K in costs.  Plus, units are replaced free of charge if the machine cannot be repaired

             

            Question: I have a question that wasn't answered, can you please help?

            • Absolutely! We are here to help you build a beautiful home! Send an email to aircaresupport@airpurifiersystems.com and we will be happy to help you. We received a lot of emails. If you want a quick reply, please attach your order number and solve the problem clearly, thank you.


              Question: Do you provide product tracking / tracking information?

              • Yes, wait three days after your order and ask us by email at: aircaresupport@airpurifiersystems.com

               

              Contact us:

              Email: AirCareSupport@AirPurifierSystems.com

              Ph. +1 (833)-427-6622