FAQ - FREQUENTLY ASKED QUESTIONS
If return is related to a defective or damaged unit, we will provide RGA (return goods authority) Include all names and order numbers in the returned package.
Please note: If your package is on its way, you must wait for it to arrive and return it before you can receive refund.
How to Cancel Order?
- You can cancel the order! You must cancel the order before shipping. If the item has been shipped, you will need to pay shipping. So wait for it to arrive and send an email to email@example.com to request cancellation and explain why.
If I entered the wrong address, what should I do now?
- If you misspelled or automatically entered the wrong address, simply reply to your order confirmation email and confirm. Once you check the address provided for errors, please notify us by email firstname.lastname@example.org. If the address provided is wrong, we can change the address to the correct address within 24 hours. No refund will be given 24 hours after incorrect submission.
I have a question that wasn't answered, can you please help?
- Absolutely! We are here to help you build a beautiful home! Send an email to email@example.com and we will be happy to help you. We received a lot of emails. If you want a quick reply, please attach your order number and solve the problem clearly, thank you.
Do you provide product tracking / tracking information?
- Yes, wait three days after your order and ask us by email at: firstname.lastname@example.org
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Call us: +1 (833)-427-6622
Address: 6100 Oak Tree Blvd. Suite 200 Independence, OH 44131 United States